FAQ & User Guides

No email address is required. Create an account with a username and password. Use the username to sign in to the user panel and the password to protect the account; keep both details safe after registration. If you cannot sign in, first check the username’s capitalization and spelling, then submit a ticket through the user panel with the message shown on the page.

After signing in to the user panel, find your current subscription details in the client downloads and subscriptions section. When the route list changes, there is no need to create a new account; return to the client’s subscription management page and update or refresh it. If old routes still appear, close and reopen the client, then confirm that the imported subscription belongs to the current account.

No. 2VVPN supports unlimited simultaneous devices, so one account can be used on your own devices. On a new device, download the client for the relevant platform and the subscription from the user panel, then import them. Subscription details are tied to the account and plan and should not be shared publicly; changing devices does not alter the original plan’s traffic reset rules.

The client establishes connections, selects routes and applies traffic rules. The subscription link provides the client with the route configurations available to the account. 2VVPN supports Windows / macOS / iOS / Android / Linux. Sign in to the user panel to get the client for your platform, then import the current account’s subscription; installing the client without importing a subscription will usually leave no routes to select.

Open the network check page first to verify the current exit point, then check whether the client is using a mode that routes only selected traffic. Disconnect, connect through another route, and fully close and reopen the browser. If only an old page is unchanged, clear that site’s cache or check it in a new browser window. If no applications change, check whether the client has system network permission.

This is usually related to the client’s traffic rules, the app’s network cache or system network permissions. First switch the client to a mode that covers all traffic for comparison, then fully quit and reopen the affected app. If it works, the original rules did not cover the domain or connection method used by that app. Before restoring split routing, update the subscription and rules, and check whether the app has its own network settings.

First confirm that your local network can reliably open ordinary websites, then switch to another route in the same region. Close downloads or other tasks that may continuously use the network, and check whether the system restricts the client from running in the background. If switching from Wi-Fi to another network resolves the issue, it is usually related to the local link. If several routes disconnect repeatedly, submit a ticket through the user panel with the platform, route name and error text.

Switching networks changes the local address and routing state, so an existing connection may no longer be reusable. Disconnect manually in the client, wait until the status shows disconnected, then select a route again. If there is still no response, close and reopen the client so the system can re-establish network permissions and routing. Also check whether the new network requires web-based authentication first. The subscription usually does not need to be imported again.

Pause local downloads, cloud sync and system updates, then compare a route closer to the service you are accessing. Do not keep reconnecting to the same route; routes in the same region may use different links. Video playback is also affected by the platform, home network and quality settings. Lower the quality first to check whether the connection is stable, then restore it gradually. If the issue continues, include the destination and route name in your ticket.

Start with the region of the target service and the content area you need, then compare actual connection performance among available routes. For a service in Japan, try a Tokyo route first; for a North American service, choose the relevant region. For general web browsing, a geographically closer exit point may be a good starting point. The route name is only the starting point; stable page loading and normal app behavior are the final criteria.

First confirm that the exit region has changed, then fully quit and reopen the streaming app. Some platforms also consider the account region, payment region, device cache and location permissions. A route changes the network exit point but cannot automatically change account details. If the website and app behave differently, clear the site data and app cache separately before checking again. If the message remains, try another route in the same region and submit the platform name and message in a support ticket.

2VVPN covers 110+ countries / 240+ routes. The public global nodes page shows regions, cities, route types and typical use cases; the complete list currently available to your account is the list shown after the client updates its subscription. To find a specific region, check the global nodes page first, then select the corresponding city or region in the client instead of trying routes one by one.

Monthly subscriptions are ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Traffic resets monthly on the activation date rather than clearing on the first day of each calendar month. Choose a tier based on your usual web browsing, streaming and file transfer needs. Check current-period usage and plan status in the user panel instead of relying only on cached information previously shown by the client.

Traffic bundles remain available until used and never expire: ¥158/300GB, ¥358/1000GB and ¥658/3000GB. Monthly subscriptions reset traffic each month on the activation date. Compare monthly subscriptions if you connect regularly and need service every month; consider a traffic bundle if you connect less often and prefer usage-based consumption. Confirm the selected type on the plans page before placing an order.

For a mid-cycle monthly subscription upgrade, the price difference is converted into remaining days. Before upgrading, check the current plan, remaining status and target tier in the user panel, and continue only after confirming the result shown on the page. An upgrade does not convert a traffic bundle into a monthly subscription, and placing a duplicate order should not replace the upgrade process. If the plan status differs from what you expect, stop and verify it through a ticket.

Alipay / WeChat Pay / USDT are supported, with a 14-day no-questions-asked refund policy. To request a refund, sign in to the user panel and submit a ticket stating the relevant order and refund request; follow-up status is based on the ticket response. Do not create duplicate requests. If a plan upgrade or other order is also involved, clearly identify the order to be checked so the transaction records can be distinguished.